At Leather Overalls we strive to ensure your satisfaction with every purchase. However, if you are not entirely happy with your leather overall purchase we offer a return policy to facilitate smooth and hassle-free returns. Please review the following guidelines to understand our return process:
Additional non-returnable items: Certain items are exempt from being returned. These include:
Custom made leather overalls: As these items are specifically tailored to your measurements and preferences, they are not eligible for return or refund.
Gift cards: Gift cards are non-returnable and non-refundable.
Refunds: For eligible returns, we offer refunds in the original form of payment. To be eligible for a refund, the following conditions must be met:
The item must be in its original condition, unworn, and with all tags and labels attached.
The return must be initiated within [number of days] from the date of delivery.
A proof of purchase or order confirmation is required.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed within [number of days] and the credit will be automatically applied to your original method of payment.
Late or missing refunds: If you haven’t received your refund within the specified time frame, please follow these steps:
Double-check your bank account or credit card statement to ensure that the refund hasn’t been credited.
Contact your bank or credit card company to inquire about any processing delays.
If you have completed these steps and still haven’t received your refund, please contact our customer support team for further assistance.
Sale items: Sale items are eligible for return and refund in accordance with our regular return policy, unless otherwise stated. The refund amount will be based on the sale price paid, not the original full price.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size, style, or color, we recommend returning the original item following the return instructions and placing a new order for the desired item.
Gifts: If you received a leather overall item as a gift and would like to return it, you may be eligible for store credit or an exchange, provided that all other return conditions are met. Please contact our customer support team with the gift details for further assistance.
Shipping Returns: To initiate a return, please follow these steps:
Contact our customer support team with your order details and reason for return. They will provide you with a Return Authorization (RA) number and further instructions.
Securely package the item, including all original packaging and accessories.
Clearly label the package with the RA number provided.
Ship the return package to the address provided by our customer support team. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., defective item, wrong item shipped).
Please ensure that the returned item is properly protected and insured during transit. We recommend using a trackable shipping service to monitor the status of your return.
Leather Overalls reserves the right to refuse returns that do not meet the specified conditions or were not authorized through our customer support team.
